Managing VMware Fusion and Workstation in My VMware

Purchasing an upgrade

To purchase an upgrade:

1. Log in to My VMware.
2. Click Store link at the top bar.
3. Hover over Upgrades and select the product.
4. Click Add to Cart.
5. Click to expand the account and select the license key.
6. Click Continue.
7. Select the payment method.

For more information, see:

• How to purchase product upgrades from the VMware Online Store (2033491)
• How to buy VMware Products from the VMware Online Store (2033704)

Evaluating VMware Fusion or Workstation

To evaluate VMware Fusion or Workstation:

1. Log in to My VMware.
2. Hover over Products tab and choose My Evaluations.
3. Click Start an Evaluation.
4. Click VMware Fusion or VMware Workstation.

For more information, see How to evaluate a VMware Product (2017286).

Downloading VMware Fusion

To download products:

1. Log in to My VMware.
2. Click Products & Downloads > View All Downloads.
3. In the Desktop & End-User Computing menu, click VMware Fusion or VMware Workstation.
4. Click View Download.
5. Select a download binary.

For more information, see How to download VMware products and troubleshooting issues with downloads (1012245) andDownloading and installing VMware Fusion (2014097).

Registering licenses

1. Product registration occurs automatically at the time of purchase for all VMware products. The license keys will be available in your My VMware account.
2. If the licenses are purchased recently and you do not have them under your account, please contact your SU/PC.
3. VMware Fusion and VMware Workstation purchased online do not require manual registration. However, if the product was purchased through a reseller, register your product on My VMware to get complimentary support.

To register licenses:

1. Log in to My VMware.
2. Hover over Products tab and choose Product Registration.
3. Enter your license key(s). You can include up to 50 license keys and register them all at the same time.
4. Click Continue.

For more information, see How to register a license key in My VMware (2011177).

You can activate your Fusion or Workstation software without registering the license keys. For more information on complimentary support, see Registering for complimentary support in My VMware (2016092).

Filing a Support Request

To file a Support Request:

1. Log in to My VMware.
2. Hover over Support and click on Get Support.
3. Choose an option from the Technical dropdown.
4. Choose the correct account from the dropdown.
5. Select the product for which you are filing the Support Request and click Continue.
6. Provide a problem description.
7. Review the list of Knowledge Base articles to determine if they resolve your issue.
8. If the Knowledge Base articles do not resolve your issue, click Continue Support Request.
9. Add any additional notes, if appropriate.
10. Click Send Request.

Note: If you need to provide additional information, like log files, see Uploading diagnostic information to VMware (1008525).

For more information, see How to file a Support Request in My VMware (2006985).

Viewing license keys

To view license keys:

1. Log in to My VMware.
2. Hover over Products and click on License Keys.
3. If you are associated with multiple accounts, choose the appropriate account from the dropdown at the top of the page.
4. Select one or more license key folders.
5. The products contained in those folders display in the right pane. Select a product to view the license keys.
6. Select a license key to view the license key.

For more information, see How to view license keys in My VMware (2006831).

Upgrading license keys

To upgrade licenses:

1. Log in to My VMware.
2. Hover over Products and click on License Keys.
3. Select Upgrade License Keys from the I want to dropdown.
4. Select a license key folder. All products that are eligible for upgrade are displayed.
5. Select a product, then select the license key.
6. Click Continue.
7. Select the quantity of licenses you want to upgrade.
8. Indicate that you have read and understood the warning, then click Confirm.

For more information, see How to upgrade license keys in My VMware (2006974).

Downgrading License keys

VMware Workstation Pro 14.x license keys can be downgraded to Workstation 12.x

For more information, see How to downgrade license keys in My VMware (2006975).

VMware Fusion 10 and VMware Fusion 10 Pro can be downgraded to Fusion 8 and Fusion 8 Pro, respectively.