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Internet Connection Issues

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Overview

I am unable to access the internet

Resolution

To resolve the issue, follow the steps in this section.

  • Kindly confirm your bill status and make payment in full by the 16th of the month. If already paid, please contact your Helpdesk on 0722002222 or email business.support@safaricom.co.ke for reconnection.
  • If the above has been confirmed ok, check the cable paths into the house or office are firmly fitted and ensure any connections between your Router, Switch, External CPE and your PC are not detached.
  • Examine the cable ties that bundle your wiring together are ok and the cable is not pulled too tight as it runs to the router.
  • Look for any sharp bends in the fiber optic cable. Support the cable, rather than leave it dangling.
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