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Delek Europe - Texaco cards lost

Table of contents

Overview

This article explains how to respond to a customer when he/she has lost their travel card. 

 

Resolution

- Please explain to the customer that a new card will be issued and be delivered within 5 working days.

- In the mean time they can claim their expenses via the website

- Start the internal procedure by to produce and deliver a new card by.....

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