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Booking your holiday

1. What do I do if I get technical difficulties while I'm booking?

If you see a message saying 'We are currently experiencing technical difficulties' at any point after you've entered your payment details, please contact us to complete your booking. Please don't enter your payment information more than once.


2. How old do I need to be to book a holiday?

You need to be at least 18 years old to book a package holiday with us.


3. Can I book a single room?

If a single room is available at the hotel you've chosen, you'll usually be able to select it from the Travel Options page when you're booking. Can't find a single room? Give us a call on 0871 200 7799 and select option 1, and we'll check availability for you. Calls cost 5p per minute plus network extras.

4. I'm booking a family holiday but my baby hasn't been born yet - what do I put as their initial?

If your baby isn't born when you book - and you haven't chosen a name yet - enter their name as 'Inf X' followed by their surname. You'll then need to contact us as soon as you know the name so we can change it for you, free of charge.

5. Can I book a separate seat for my baby?

You can pay extra to book a separate seat for an infant under 2, which comes with a full baggage allowance. Contact us to check availability and prices.

Your baby must be at least 6 months old to sit in a separate seat. You'll also need to make sure you bring a car safety seat that meets the following criteria...

- Conforms to British safety standards
- Has a restraining harness
- Can be fixed facing forwards on the seat
- Must not be wider than 40cm or 16"
- Instruction leaflet should be carried with it

Carry cots and deluxe child car seats aren't suitable.

6. How do I book interconnecting rooms?

To find out if your chosen hotel has interconnecting rooms, take a look at the hotel details page. If they're available to book, you'll be able to select them when you get to the Travel Options page. Bear in mind, if you want interconnecting rooms, you'll need to book and pay for 2 of these rooms.

7. I don't live in the UK - can I book with you?

If you live outside the UK, you can book just a flight or a hotel with us. However, you can't book a package holiday. This is because you need a valid UK address and UK-registered credit or debit card to make the booking.

8. Can I book twin centre holidays online?

You'll find a selection of twin centre holidays on our website. If they're available, you'll see them in your search results.

If you can't find the twin centre holiday you're looking for online, please call us on 0871 200 7799 to book.

9. What is a late booking fee?

If you amend your holiday, or you need us to reissue your tickets less than 15 days before you're due to go, you'll need to pay a late booking fee of £20 to cover the cost of us sorting things out quickly for you.

10. How do I add on a special request?

Once you've booked your holiday, you can make a special request by contacting us. We'll add the details of the request to your booking and pass them on to the hotelier.

Unfortunately, we can't guarantee we'll be able to meet your request, but the hotelier will do their best to help.

11. How do I know my booking is confirmed?

After you've made your booking, you'll see a message on screen to confirm it. We'll also send a confirmation email to the email address you provided, within 24 hours of when you book.

Your confirmation email will list all the main details of your holiday, including your flight and hotel details. Please check all the details are correct when you receive the email.

If you don't receive a conformation email within the 24 hours after you book, please contact us and we'll look into it for you.

12. Which airline am I flying with?

The airline you're flying with will be listed on the flight details page during the booking process. You'll find it on your confirmation email, too.

13. Will I need to pay a deposit at my hotel?

Some hotels do ask for a refundable breakage deposit when you check in. It's up to the hotelier to decide whether to charge a deposit and how much this is, so it's not something that we control.

14. How do I use a promo code on your website?

If you've got a promo code, you'll be able to apply it when you get to the payment screen during the booking process. Enter the code in the box and click Validate Code. - you'll then notice the amount has been taken off the holiday price.
If you have any problems entering your promo code, pleasecontact us and we'll do our best to help
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