TK Maxx - Returns Policy

Extended Christmas Returns Policy
We’re making it even easier to buy your Christmas gifts at TK Maxx! From 17th October 2015 to 17th January 2016 items purchased in store as Christmas gifts can be exchanged for either goods or a TK Maxx gift card to the same value.

If you’d like a refund then you still need to return the item within 28 days of purchase along with the full receipt and original method of payment, but after 28 days or if you have a gift receipt rather than the full receipt, we’ll be happy to exchange the item or provide a gift card to the same value any time up to 17th January 2016.

There is no expiry date on our gift cards so there’s plenty of time to choose something fabulous.

• It is very easy to return something you have bought in store. Return your purchase to us in store within 28 days of purchase with a receipt as proof of purchase for a refund. Gift receipts can be used to return an item for an exchange or gift card but not for a refund.
• Merchandise must be unused and in its original condition including packaging and labelling.
• Pierced jewellery and gift cards are excluded from our returns policy and cannot be returned. (Gift cards purchased online are subject to separate terms and conditions- see the gift card page for details)
• If you paid by credit or debit card any refund must go to the card you used to purchase.  If you paid by gift card the refund will go onto another gift card.
• TK Maxx items cannot be returned to HomeSense stores and must be returned to TK Maxx stores in the country of original purchase only.

This does not affect your statutory rights.

Sometimes we have to refuse a refund or exchange usually because the item is outside the return period or is not in its original condition. Make sure you follow all the above to avoid any embarrassment.