Call from Home

Overview

Calling from home couldn't be simpler, all your need is an internet connection, and a phone. Follow the simply instructions below to setup you Call from Home account.

Instructions

To get started:

1. Log in with your username and password.
2. Click the “Begin Calling” tab at the top of the screen.
3. Select “Regular/Cell phone” and enter the phone number you will be calling with. Do not use dashesor other punctuation (Ex. 5551234567). Your number will remain private to those you call so feel free touse your personal cell phone or home phone.
4. Select “Click to begin” on the top right hand side of the screen.
5. You are now ready to call the first voter. The voter’s name will appear in the “Voter Name(s)” sectionat the center of the page. Click on the blue voter phone number at the top of the page to initiate the call
6. The system will call your phone. Answer the call to be connected to the voter.

If someone answers the phone:

1. Read the “Live Answer Script” and proceed through the questions. Select the responses from thedropdown menus.
2. Select the appropriate “Call Response Code” in the “Call Result” section at the bottom of the page(see guide below).
3. Press “Hang up and Submit” and stay on the line. Do not hang up your phone. The next voter willappear. Click the blue voter phone number at the top of the page to place the next call.

If you reach a voice mail:

1. Click on the “Voice Mail Script” tab located at the center of the page (next to the “Live Answer” tab). Wait for the beep and then read the voice mail message script provided or click on the “Play Audio Message” button if it is available.
2. If you leave a live voice mail message, you will need to select “Left Voicemail” in the “Call Result” section at the bottom of the page. Then press “Hang up and Submit” and stay on the line. Do not hang up your phone. The next voter will appear. Click the blue voter phone number at the top of the page to place the next call.
3. If you have the option to select “Play Audio Message” the call response code will be automatically updated for you after you click on the “Play Audio Message” button. You will automatically proceed to the next voter after you click on the “Play Audio Message” button. Click the blue voter phone number at the top of the page to place the next call.

Call Response Codes

• No Answer/Busy – The voter was unable to come to the phone or he or she did not have a voicemail.
• Wrong Number/Disconnected – The phone number is incorrect and should be removed from the list.
• Refused/Hung Up – The voter answered the phone but did not respond to the survey.

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