What to do?
- If you receive an item that is faulty or defective, please contact Customer Services in the first instance to provide further details. Before returning the item, please either email ukconsumer@optimumnutrition.com or write to us at: Optimum Nutrition, Lodge Road, Sandbach, Cheshire, CW11 3HD.
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- Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
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- Once we have examined the returned item, we will notify you of your refund via e-mail within a reasonable period of time. We will usually process the refund due within 14 days of the refund notification email, including a refund of the delivery charges for sending the item to you and the cost incurred by you in returning the item to us. We will refund any money received from you using the same method originally used by you to pay for your purchase.
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- If you would like to exchange your item, please be aware that we can only replace it for the same product in the same size and flavour, subject to availability. You will receive a full refund if the item cannot be repaired or replaced.
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For faulty goods outside of our Returns Policy, please contact ukconsumer@optimumnutrition.com
