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How To Change Your Fixed Broadband Plan


If you'd like to change your Fixed Broadband plan or switch your internet over to Monarch and need to see what's available, check out the topics and links below.

How To Change Your Home / Office Broadband Plan

If you've already got Fixed Broadband with us, call Broadband General & Billing enquiries on 133 937 to switch plans. If you want to sign up for or add a new Broadband service, click the green button below or call us on 133 345.


Choosing a My Office of My Home Broadband Plan

Not sure which one to pick? Don't worry, these plans take the pain out of deciding because you can:


Once you've switched to a 'My Home' or 'My Office' plan, you're able upgrade or downgrade without incurring any change of rate plan fees. Details and a how-to are available below.


Our new plans are truly flexible. They come with the option to double your monthly data allowance, twice a calendar year, at no additional charge! Beyond that, it's only $20 each time you add extra data in the same 12 month period.

Full details on this awesome new feature are available in this article.


We've put together these plan usage guides to help you decide. Simply click the Home Broadband tab in the page that opens.

How to Upgrade / Downgrade Your "My Home" or "My Office" Plan

Once you've switched to a My Home or My Office plan, you can upgrade or downgrade in either My Account or Member Services, whichever you prefer.

Can I Change To These Plans Even If I Am Still In Contract

Yes! You can change from an older plan to a contracted 'My Home' or 'My Office' plan without a fee or having to extend your existing contract. If you're no longer on contract, you have the option to recontract or simply switch to a new month-to-month option. It's up to you.

How Long Does A Change Take

Plan changes, upgrades and downgrades take effect from your next monthly bill. If you're upgrading, you can also request the change to occur within 24 hours.

Are These Plans Available To All Customers

These plans are available to new and existing customers connected to the Monarch Network (ADSL 2+). If you're unsure, simply give us a call on 133 937 and we'll take you through the options available to you.

What Happens If I Move

We've gotten rid of standard relocation fees and new number fees for Personal & Small Business customers on our Monarch Cable, so if you relocate with us there are no additional charges, no changes to your plan or any impact to any existing contract you may have!

Can I Change Back to My Previous Plan

You can only change to plans that are currently available. If you've changed from a plan that is no longer available then, unfortunately, we will not be able to return you to that plan. However it's more than likely that we have a currently available plan that will suit your needs.


Want To Change Your Home Phone Plan As Well

See this article for details.

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