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Contact Support

You can contact support through the following methods:


Monarch Support

Enterprise Support and

Premium Support:

1 (800) 123-4567
 International: 1 (650) 123-4567

For non-technical questions, small business customers can contact: 1 (855) 123-4567/ 5AM to 6PM PST, M-F


Enterprise Platinum Support

1 (866) 456-7890
 International: 1 (650) 432-0987


Chat With Us (sapphire erp)

Chat With Us (sapphire crm)

Chat With Us (carlye/Intel)

Chat With Us (KM)

Chat With Us (Hess)

Chat With Us (Terence)

Chat with Nextgen

Chat with Us (RIKI)

Repair and Return Policy

Repair and Return Policy and Proceedure

General Feedback on Customer Support

We invite you to provide us with feedback and support ideas. Please submit these to us at  Use this channel only for general feedback and ideas. For comments on specific product issues or open cases, please submit all comments within a support case



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